Customer: “Oh, my son has them on; he’s somewhere else in the store.”
Me: “I just need to see the shoes before I ring them up, and make sure they are right.”
Customer: “Oh, uh…”
(He calls his son—who is standing ducked behind the candy aisle—over.)
Customer: “Here!”
(He cheerfully points at his son.)
Me: “I have to see them up-close.”
(He picks his son up and holds his feet out.)
Customer: “See?”
Me: “Can I get one of those?”
Customer: “Sure?”
(He’s not smiling as much now, and pops one of the shoes off.I check the shoe. It’s the same brand, same size, but different style number.)
Me: “Oh, you’ve got the wrong shoe. Are these the ones you want? I can call for the right box.”
(He puts on a big show of arm movements and smacking his forehead.)
Customer: “Aww buddy! We got the wrong shoes! We got the wrong shoes, buddy. We’ll be right back.”
(He takes back the box. I wait for a while, holding his other items. I call the shoe department to tell them about the man, and find out the box was for a much cheaper pair of kid’s shoes. I let my manager know, and she heads off after him. When the man returns, I am alone.)
Customer: “Here we go!”
(I check the box: same brand and style number. I nod, smile, and ring them up. My manager walks up, not smiling at all, and holds out another box.)
Manager: “You wanted this too, right?”
(He looks rather wide-eyed and quiet. He suddenly smiles and takes the box, nodding.)
Customer: “Yeah, right! I lost this, thank you! I was going to ask for it. Haha.”
(I ring up the box and the man leaves with his son. My manager says she followed my tip and found him putting on some adult shoes himself, determined to get a free pair. She just brought up the box for the shoes he was going to steal.)